When answering the phone as an office worker, what should you do?

Announcing your name and office affiliation when answering the phone is essential for creating a professional and welcoming atmosphere. This practice helps establish your identity, providing clarity to the caller about whom they are speaking with and which department they have contacted. It fosters trust and professionalism and allows the caller to feel more comfortable engaging in conversation.

This approach is efficient, ensuring that the caller knows immediately if they have reached the correct party for their needs. It aids in effective communication and sets the tone for the interaction, which can lead to better service and understanding throughout the conversation. By clearly identifying yourself and your position, you enhance the office's image and facilitate smoother communication.