What does the term "office automation" refer to?

The term "office automation" refers specifically to the use of computer systems and software to streamline office tasks and improve efficiency. This approach incorporates various technologies such as word processing, spreadsheets, scheduling programs, email, and other software tools designed to support everyday office functions. By automating repetitive tasks and facilitating data management, office automation allows employees to focus on more strategic aspects of their work, ultimately enhancing productivity and accuracy in the workplace.

The other options describe practices that do not align with the concept of office automation. For example, relying on manual processes certainly contradicts the essence of automation, as it involves using traditional methods that lack the efficiency of technology. Similarly, implementing new technology in production pertains more to manufacturing processes rather than office tasks, and hiring additional staff addresses workload issues rather than optimizing current processes through automation. Thus, the correct choice effectively captures the core idea behind office automation.