How should you greet a caller when answering the phone for your employer?

Providing your employer's name along with your own name is the best approach when greeting a caller. This practice establishes a professional tone and sets clear communication expectations. It reassures the caller that they have reached the intended organization and provides them with a personal connection by introducing yourself. This formality builds trust and signals that the call is being handled with seriousness and respect.

Using only "Hello" might come off as too casual and doesn't convey the necessary professionalism. Asking the caller to hold immediately without acknowledging their presence lacks courtesy and can create a negative first impression. Speaking strictly in a formal tone could alienate some callers who might appreciate a more friendly approach in a business context. Hence, greeting the caller with both your employer's name and your name strikes the right balance between professionalism and approachability.